Impact of the SIAT 3000 system on the operational improvement of the Daule land terminal.

Abstract

Efficient management of land transport terminal operations requires technological tools that enable the organization of information and the improvement of administrative processes linked to the control of mobility activities. This research analyzed the impact of the SIAT3000 system on the operational improvement of the Daule Land Transport Terminal, aiming to evaluate its contribution to organizing administrative processes and controlling passenger transport operations. The study employed a quantitative approach with a descriptive scope and a non-experimental, cross-sectional design. The study population consisted of the administrative and operational staff involved in terminal management. Data collection involved administering structured surveys to staff members who use the system, alongside a review of administrative records generated by the technological platform. The data obtained were processed using descriptive statistical techniques—specifically frequencies and percentages—to analyze user perceptions regarding the system's performance. The results show that the majority of the staff possess an adequate level of knowledge about the SIAT3000 system and believe that its use facilitates the organization of the terminal's operational activities. The technological platform contributes to recording information related to transport unit monitoring, scheduling departure frequencies, and managing the terminal's administrative processes.